Returns & Exchanges
For eligible online purchases, you have 14 days from receiving your order to request a return.
Items must be unused, unworn and returned in their original condition. Return shipping costs are the buyer’s responsibility unless the item is damaged, incorrect or there has been an error on our side.
Size exchanges may be possible depending on stock availability. Please contact us before returning an item.
The right of withdrawal may not apply to custom or clearly personalised pieces.
If your order arrives damaged or incorrect, contact aurevoirgabriel@gmail.com with your order details and photos.
Exchanges
Size exchanges for clothing may be possible depending on stock availability. Contact us before returning an item so we can confirm availability.
The item must be:
- unworn
- unused
- in its original condition
Exceptions
The right of withdrawal may not apply to pieces made to the customer’s specifications or clearly personalised for them.
Damaged or Incorrect Orders
If an order arrives damaged or incorrect, contact aurevoirgabriel@gmail.com with your order details and photos so we can review the issue.
Lost Packages
We are not responsible for delays, customs fees, or packages lost because of an incorrect shipping address entered at checkout.